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Big companies suck.. always.

October 20, 2006

Trying to check phone messages on my residential land line this morning was a no-go. The number I've been calling for several years suddenly stopped working today. It was treating me as if I were an outside caller trying to leave a message instead of just giving me the messages. I called the phone company and had to go through some automated "crap" before I could even speak to a human. There's nothing worse than automated crap. Having to say stuff slowly, then confirm it, and then correct it when it guesses wrong. What a total waste of time! So I get through all the crap and finally get to a human. I explain to the lady what is going on and she is just astounded that the problem even exists. I personally find it hard to believe I'm the first person to ever have this problem. The lady puts me on hold. I wait for about 10 minutes. Next this new person picks up, greets me and asks me my phone number. I'm a bit in shock and so I explain to the lady that I was already being helped by someone who had just put me on hold. She says she doesn't know what happened and that I will have to begin again. This is the phone company for God's sake. Here they are losing an internal support phone call! Unbelievable! So I explain everything all over again, and the lady basically starts arguing with me about the pin number I was supposed to have set when I first got the service. I know of no pin number and I've never had to use one to get my voice mail messages before. I always just call this one phone number from my house and I get the messages. It's been that way for years. So the new lady, much less helpful than the first one who lost my call, states she has no idea what to do. At that point I was already 25 minutes into the call and had to leave for work. I said a few choice explatives and hung up.

Now when I get home tonight I get to start all over. Hopefully the second shift support people have more of a clue that the people this morning. For some reason I doubt that will be the case.

Bellsouth, I hate you.

Tags: support, phone

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